{"id":7561,"date":"2017-12-20T04:49:42","date_gmt":"2017-12-20T11:49:42","guid":{"rendered":"http:\/\/joliecoutureparis.com\/?page_id=7561"},"modified":"2019-10-30T12:48:01","modified_gmt":"2019-10-30T19:48:01","slug":"shipping-and-return-policy","status":"publish","type":"page","link":"https:\/\/wholesalehookahconnection.com\/shipping-and-return-policy\/","title":{"rendered":"Shipping And Return Policy"},"content":{"rendered":"

7-Day Policy<\/strong><\/span><\/h2>\n
\n
Please call customer service at\u00a0(213) 628-1200 \u00a0or email us at hookahcorp@gmail.com and we will assist you.\u00a0\u00a0<\/span>
\nThe customer will have 30 minutes from the time the order was placed to make any changes to the orders.\u00a0<\/span><\/div>\n
<\/div>\n
Customers have 7 business days from the day that the order was received to report the following:<\/span><\/div>\n
<\/div>\n
\n
    \n
  • Damaged items, lost packages\/items.<\/span><\/li>\n
  • If customer is at fault (eg. buyer\u2019s remorse), order is subject to a 20% restocking fee and $15 return label fee (per label).<\/span><\/li>\n
  • If order is rejected, customer will be responsible for $18 Fedex return label fee (per label).<\/span><\/li>\n
  • If customer is not at fault, all fees will be waived.\u00a0<\/span><\/li>\n
  • Shipping charges are refunded only when the product was mis-shipped or defective upon arrival.<\/span><\/li>\n<\/ul>\n

    All custom orders are final sales and cannot be returned.It is the customer\u2019s responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable ground shipping method.<\/span><\/span><\/p>\n<\/div>\n<\/div>\n

    \n

    Change of Address and Incorrect Address<\/strong><\/span><\/h3>\n

    Any addresses submitted incorrectly will be charged a $25.00 charge for corrections\/re-shipment. Please note any changes made to an address in transit will delay the packages.<\/span><\/p>\n

    Please be advised there will be a 25% restocking fee for all C.O.D. returned orders after a delivery carrier\u2019s 3rd attempt to deliver and collect payment. This includes, but is not limited to, store owners and\/or employees declining delivery, resulting in the shipment being returned to Downtown Hookah Connection.\u00a0 The 25% restocking fee is based upon the order\u2019s total procurement amount.<\/span><\/p>\n<\/div>\n

    <\/div>\n
    \n
    Damage Or Broken?\u00a0<\/span><\/span><\/div>\n
    <\/div>\n<\/div>\n
    \n
    Items must be reported within 48 hours from the time of delivery. We will not accept any claims after 48 hours and are reviewed on a case by case basis.<\/span><\/div>\n
    <\/div>\n
    In most cases, we do not require you to mail us your defective products. Proof of Damage of each defective or damaged item must be sent to Hookahcorp@gmail.com within the frame Time. If we do not receive your Claim in the 7 days Policy, your claim will be rejected and closed.<\/span><\/div>\n<\/div>\n
    <\/div>\n

    Backorder Items<\/strong><\/span><\/h4>\n
    \n

    Sometimes we are out of stock on a few products and can’t get it shipped out with the rest of your order. We don’t charge for any backorder items unless customers approves it. If its not in stock it will not be in your invoice and will not be charge.<\/span><\/p>\n<\/div>\n

    CUSTOMERS ARE RESPONSIBLE FOR ABIDING BY THEIR LOCAL LAWS REGARDING THE SHIPMENT OF PRODUCTS TO THEIR LOCATIONS<\/strong>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

    7-Day Policy Please call customer service at\u00a0(213) 628-1200 \u00a0or email us at hookahcorp@gmail.com and we will assist you.\u00a0\u00a0 The customer will have 30 minutes from the time the order was placed to make any changes to the orders.\u00a0 Customers have 7 business days from the day that the order was received to report the following: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nShipping And Return Policy - Downtown Hookah Connection<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wholesalehookahconnection.com\/shipping-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping And Return Policy - Downtown Hookah Connection\" \/>\n<meta property=\"og:description\" content=\"7-Day Policy Please call customer service at\u00a0(213) 628-1200 \u00a0or email us at hookahcorp@gmail.com and we will assist you.\u00a0\u00a0 The customer will have 30 minutes from the time the order was placed to make any changes to the orders.\u00a0 Customers have 7 business days from the day that the order was received to report the following: […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wholesalehookahconnection.com\/shipping-and-return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Downtown Hookah Connection\" \/>\n<meta property=\"article:modified_time\" content=\"2019-10-30T19:48:01+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/wholesalehookahconnection.com\/shipping-and-return-policy\/\",\"url\":\"https:\/\/wholesalehookahconnection.com\/shipping-and-return-policy\/\",\"name\":\"Shipping And Return Policy - 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